There's been an update on Meta Business Suite affecting Facebook Business pages trying to connect with third-party apps.
If you've previously had a Facebook Business page authorized for live streaming to your Switchboard Account and received the error message "something went wrong," please try the steps below to fix the issue.
Note: The steps are for the "New Pages Experience."
Covered in this article
2. Not seeing your name populate the search box
3. Add New button isn't available
⭐️ The goal is to have the appropriate person of your organization listed under "People with Facebook access" or "People with Task access" on the Facebook Business page. See the image below.
Once you have access via the new page experience, you'll be able to add your Facebook Business page as a social destination to your Switchboard Cloud account.
Steps to assign page access
- Switch into the Facebook page so that you are acting as the Page.
- Select Settings > New Pages Experience > Page Access
- Click on the "Add New" button next to People with Facebook Access.
- Search for the appropriate person.
- Set permissions.
- Save.
- Enter the password to confirm.
Possible Issues That You May Run Into
1. Not being able to give yourself page access as the Facebook Page Owner or Admin.
- If this happens, you may need to add a trusted colleague or friend with temporary "Full Control" to the page, Review and accept the invite, and have them give you page access with Full Control.
- Note: The trusted colleague cannot already have business account access.
- Once you have full-page access.
- Log into Facebook and "switch" into the page so that you're acting as the page.
- Adjust the trusted colleague's page access.
2. You don't see the "Add New" button.
You'll need to Adjust the Assets for yourself in the Meta Business Suite.
- Open Meta Business Suite or use this link: https://business.facebook.com/latest/
- Select Settings > People > Click on your name > Assign assets( Full control)
- Set permissions. Save it.
Navigate to Pages.
- Select Settings > New Pages Experience > Page Access
- The "Add New" Button should now appear; click on it to give a person access.
- Search for the appropriate person.
- Set permissions.
- Save.
- Enter the password to confirm.
Additional Resources
Explore these Facebook resources for detailed explanations about the New Page experience, assigning roles, and giving access to Facebook Pages.
Add People to a Business Account and Add Assets
Change Facebook Business Account Access to Assets
How to Switch into Your Page on Facebook
About Facebook Business Account Access
Facebook Access in the New Page Experience
Task Access in the New Pages Experience
How to Give Facebook Access to a Page