Connecting Epiphan Webcaster X2 to Switchboard

This support article will walk you through connecting the Epiphan Webcaster X2 to your Switchboard Account.

• Switchboard intends to support the Webcaster X2 for as long as Epiphan does, and we will do our best to stay abreast of their future changes.

What's Covered: 

• Epiphan Webcaster X2 Set-up
• Pairing Epiphan Webcaster X2 with Switchboard
• Starting Epiphan Webcaster X2
• Going Live
• Troubleshooting

Epiphan Webcaster X2 Set-Up

• Connect a network Ethernet cable (preferred) and power cable to their appropriate ports located on the back of the Epiphan Webcaster X2.
• Connect a mouse to one of the encoder's USB ports.
• Double-click the multi-function power button to choose a third-party streaming platform, in this case – Switchboard Cloud. The Switchboard Live logo will appear on the screen.

Pairing your Epiphan Webcaster X2 to Switchboard Cloud

• After adding in all of your destinations in the onboarding wizard, the next option will be for you to select your encoder type.
• In the Switchboard Cloud, onboarding wizard please select External and then the Epiphan Webcaster X2 as the encoder option.

A modal will appear, prompting you to type in a Pairing Code. This code will be provided by the Epiphan device. 

• Enter the Pairing Code and click Pair

Starting the Epiphan Webcaster X2 with Switchboard Cloud

• Once you've successfully paired your Epiphan Webcaster X2 with Switchboard Cloud, you can actually control the encoder from the Switchboard Cloud app. You can START | STOP the encoder from the Switchboard Cloud interface. How neat is that!

Going Live with the Epiphan Webcaster X2 with Switchboard Cloud

• Once you've successfully paired your Epiphan Webcaster unit, you need to click the START ENCODER button to instruct the unit to send live video to Switchboard Cloud.
  
  
• A green dot will let you know that the device is online and communicating with Switchboard Cloud.
  • The confidence monitor will take 20-30 seconds to display the incoming live video from your input; HDMI or USB.
    
  • Think of this mode as a preview mode. It allows you to check your video and audio settings and configure your destinations, before actually going LIVE to your chosen destinations.
    
    
  • Switchboard Cloud will now receive video from your Epiphan Webcaster X2 and provide you with multiple visual indicators confirming that video is being received properly, as well as displaying live video in the confidence monitor.
    
    
    • See the image below:
      
      
    • Receiving is Green Dot
    • START ENCODER button transitions to STOP ENCODER
    • Green Status Bar
    • Lastly, the UNPAIR button is greyed out. NOTE: You can not unpair while the unit is streaming! Why would you want to do that? :)

The green LED on Webcaster X2 flashes when your broadcast goes live, it stops flashing when the broadcast ends. 

Epiphan Webcaster X2 | Powered Off

• If you power off your  Epiphan Webcaster X2, the default mode while in Switchboard will appear to be unpaired; see the image below:
  
  
  

• But keep in mind, once you power the unit back on, it will check in with your Switchboard Cloud account and transition to a Paired mode to let you know that it is online and ready to start streaming.

Troubleshooting - Pairing Epiphan Webcaster x2 with Switchboard

Double-Check the Pairing Code

• Double-check that you are using the correct pairing code. Don't use a pairing code from another provider (YouTube, Facebook, etc) into Switchboard.
  
• The Epiphan Webcaster x2 can only pair to one location at a time.
  • For example, if your Epiphan Webcaster x2 encoder was paired with YouTube or another service provider, make sure that your device is completely unpaired from the device and that you are using a new code for the Switchboard account.
    

• Make sure on the Epiphan Webcaster X2 device that you've chosen the correct (Switchboard) platform. 

Perform a Hard Factory Reset on your Epiphan Webcaster X2

• The steps to perform the factory reset can be found on the Epiphan site:
  • FACTORY Reset

Remove Epiphan Webcaster X2 Workflow

Remove the Epiphan Webcaster X2 Workflow from your Switchboard Account.

• Main Menu top left.
  

• Click on the Switchboard logo.
  
• The Workflow Overview Page will open.
• Locate the Epiphan Webcaster X2 encoder workflow.
• Press the "CONFIG" button.
  
• Press the "Remove Workflow" button.
  

Add New Encoder Workflow

• Top right press the Create Encoder Workflow 
• Choose Epiphan Webcaster X2 from the list.
• Paste the Pairing code.

Add destinations to the new encoder workflow.