Check Authorization Button and Destination Management

Managing the destinations in your Switchboard Cloud Account is very important. Our seasoned users know to give their account a little TLC every now and then.

It is important to verify that the destinations are connected to your Switchboard Cloud Account. It is a good idea to periodically check this before Going Live to your destinations.  This simple check will help prevent any delays in your broadcast.

Check the Authorization on the Destinations Panel of the Workflow Page.

1. Click the circular double arrow at the Destination Group Bar.
   
   
   
2. A pop-up bar will display at the bottom of the screen indicating that your authorization has been checked.
   
   
   
   
3. "Unauthorized" will display if any of your destinations are not connected to your Switchboard Cloud Account. 
   
   
4. Click on the gear to start the authorization process.
   
   
   
5. Success! Your destinations have been authorized for live streaming and you are prepared to GO LIVE to the destinations in your Switchboard Cloud Account.
   
   
   

Destination Management

Do you have duplicates of the same destination saved to your Switchboard Cloud Account? Not sure, check it out by accessing the full list of destinations located in your Switchboard Cloud account. 

1. Go to the main menu on the top left, select Destinations.
   
   
   
2. If you have more than one instance of the same destination in your Switchboard Cloud account, it can cause streaming issues to your Destinations.
   
   
   
3. Delete any unnecessary destinations that are duplicates.
   
   
   
   
   
4. Your Switchboard Cloud account should only have one instance of each destination in your list.
   
   
5. While on the Destination page, make sure to check that your destinations are authorized. Click the circular double arrow at the top of your Destination List.
   
   
   
6. Doing this action will verify that your destinations are connected to your Switchboard Cloud account.
   
   1. • "Unauthorized" will display if any of your destinations are not connected to your Switchboard Cloud Account.
        
      • Click on the gear to start the authorization process.
        
        
7. Success! You have authorized the destinations in your Switchboard Cloud Account.