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Current Switchboard Live Support Issues

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  • Updated

 

May 15, 2022 - Resolved

5/15/2022- We have received reports indicating an issue connecting to the Epiphan Webcaster X2. We are investigating this matter.

April 26, 2022

4/26/2022- Switchboard Update - RESOLVED

  • We have received some reports of issues streaming to YouTube through direct API.
  • We are actively investigating this issue.
  • Current workaround - Add the YouTube channel as a Custom RTMP destination to your Switchboard account.

March 30, 2022

3/30/2022- Switchboard Update - 10:15 Am - RESOLVED

  • We have deployed a patch that resolved the issue.

  • Add the Facebook Group as a New destination or re-authorize by pressing the orange button.

PLEASE NOTE:

  • We understand that the authorization process is slower than ideal.
  • Please wait about 10-15 seconds for the authorization to complete.
    • You may still receive an error message ( coming from Meta's side).
    • Close the tab with the error message, you'll be able to see the Facebook Group added to the destination group in your Switchboard account. 

3/30/2022- Switchboard Update

3/30/2022- Switchboard Update

  • We have received reports with issues with Facebook Groups becoming unauthorized.
  • We are actively investigating this issue.

March 7, 2022

3/7/2022- Switchboard Update -  Resolved

  • The issue was identified and a fix was deployed.

3/7/2022- Switchboard Update @2:00 pm 

  • We have received reports with issues receiving new ingestions.
  • We are actively investigating this issue.

November 28, 2021

11/28/2021 - Switchboard Update @ 12:38 PM EDT - RESOLVED

  • Systems are back up and running.
  • We will be actively monitoring and will report findings once identified.

11/28/2021 - Switchboard Update @ 11:00 am EDT 

October 2021

10/5/2021 - Switchboard Update @ 12:00 pm EDT - RESOLVED

  • We have received reports with issues going live via Twitter.
  • We are actively investigating this issue.

10/4/2021-Switchboard Update @ 12:30 pm EDT- RESOLVED

  • We have received reports that Facebook is down. 

10/4/2021 -Switchboard Update @ 12:05 pm EDT

  • c

9/30/2021 - Switchboard Update @ 12:55 pm EDT- RESOLVED

We have deployed a patch that resolved the issue and will provide an update shortly. 

We are keeping a close eye and monitoring throughout the day.

9/30/2021 - Switchboard Update @ 11:20 am EDT

We are investigating a sitewide issue at the moment.
If possible please follow here for a status update: https://twitter.com/sbcstatus

12/02/2020 - Switchboard Update @ 4:33 pm EDT - Facebook App Issue - RESOLVED

As of 4:33 pm EDT our Switchboard Live App has been restored.
All Facebook streaming services have been reverted back to normal.
More info to follow.

12/02/2020 - Switchboard Update @ 2:30 pm EDT - Facebook App Issue

No new information to report. We are awaiting an update on the status of the app.

12/02/2020 - Switchboard Update @ 10:30 am EDT - Facebook App Issue

It appears that our Switchboard Live app was disabled via Facebook. While we escalate this matter, please refer to the updated support article that details the steps to stream/multistream to Facebook via a Switchboard Custom RTMP destination with a manually entered Facebook server URL and corresponding Stream key. Please review this support ARTICLE to do so.

12/02/2020 - Switchboard Update @ 10:10 am EDT - Facebook App Issue

We have received reports of unauthorized Facebook destinations and are currently looking into this issue.

11/22/2020 - Switchboard Update @ 11:30 pm EDT - Facebook App Issue - RESOLVED

The Switchboard App on Facebook has been restored as of 9:46 PM EDT.
 Previously authorized destinations may need to be reauthorized.

11/22/2020 - Switchboard Update @ 8:15 am EDT - Facebook App Issue

We have received correspondence from the proper compliance team at Facebook and are waiting for an update on the next steps.

We have also created an updated support article that details the steps to stream/multistream to Facebook via a Switchboard Custom RTMP destination with a manually entered Facebook Server URL and corresponding Stream Key. Please review this support ARTICLE to complete the steps.

11/21/2020 - Switchboard Update @ 4:45 pm EDT - Facebook App Issue

No new information to report. To clear up any miscommunication, streaming to Facebook is 100% supported but it will need to be accomplished manually via the method of copy/pasting you server and stream key from Facebook into a Custom RTMP destination in Switchboard. This process should take 5 minutes to set up and is an alternative/backup should an API issue arise again.

We have created an updated support article that details the steps to stream/multistream to Facebook via a Switchboard Custom RTMP destination with a manually entered Facebook server URL and corresponding Stream key. Please review this support ARTICLE to do so.

11/21/2020 - Switchboard Update @ 3:00 pm EDT - Facebook App Issue

No new information to report. We are currently crafting an updated and more Facebook-specific support article to explain how to connect a Switchboard Custom RTMP destination to Facebook to enable the ability to stream to Facebook manually.

11/21/2020 - Switchboard Update @ 1:30 pm EDT - Facebook App Issue

We have chatted with our Facebook partner manager and have been able to identify that ou r Facebook application (Switchboard Cloud) was disabled and thus has caused the issue that all of our users are experiencing. We are hoping to have this escalated internally within Facebook to have this resolved, but at this current time, we have no additional information.

11/21/2020 - Switchboard Update @ 12:00 pm EDT - Facebook App Issue

One of the questions that we have received while this issue is present, is the inability to see previous live videos published via Switchboard on Facebook as they appear to be missing or gone. Your video content is NOT removed or deleted. Once this issue is resolved all previous live content will be visible.

11/21/2020 - Switchboard Update @ 11:00 am EDT - Facebook App Issue

We have no immediate update at this time but we do suggest the following to ensure that you are able to stream to your Facebook Destinations:

  • Create a Custom RTMP Destination within Switchboard Live to be able to be able to stream to your Facebook Destinations. If you need help setting up a Custom RTMP Destination within Switchboard Please follow this support ARTICLE to do so.

11/21/2020 - Switchboard Update @ 10:30 am EDT - Facebook App Issue

We have opened a ticket with FB developer team and have escalated internally as well. We are working on providing a contingency plan; because this is the weekend.

11/21/2020 - Switchboard Update @ 9:58 am EDT - Facebook App Issue

It appears that there is an issue with the Switchboard App on Facebook. We are looking into the issue at the moment and will provide an update ASAP.

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